Frequently Asked Questions
What forms of payment do you accept?
We accept PayPal and all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
How do I get a Cue Sheet?
All cue sheet information is available on your Download Page. Just login and navigate to your purchased products. There you will find a link next to your licensed music that says "Cue Sheet Info".
What are cue sheets?
A cue sheet contains details of all the music and how it's used in a media production. It is distributed to Performing Rights Organizations (PROS). The PROs will use this information to identify which composers and publishers should receive performance royalties. If you need to learn more, we wrote a comprehensive guide on how Cue Sheets and Performance Rights Organizations work. Please let us know what you think!
Is the license transferrable to my clients?
If you've purchased an individual sync license or are currently under our Professional subscription plan you are welcome to pass the license on to a client in a complete media production. Your client will not have the rights to create new media with the music, but you can continue using the music in future client projects.
What happens if I receive a YouTube claim?
Buying licensed music from us means you are 100% guaranteed usage rights on YouTube, Vimeo, Instagram, and all other Internet video platforms. However, because platforms like YouTube use automated systems to identify piracy, there’s always potential for mistakes in their attempts to identify copyrighted material. Thankfully, the potential for this is extremely rare. If you do happen to receive a claim from YouTube, disputing the claim is very easy. When responding to the YouTube claim simply write, "I have purchased a royalty free music license from stockmusic.net, and can provide documentation if necessary.” 99% of the time this is all that’s needed to lift the claim, but if you have any other issues please contact us at firstname.lastname@example.org.
What are synchronization (sync) rights?
Sync Rights permit a media producer to use copyrighted audio in a media production. A media production can be but is not limited to, TV, film, advertisements and commercials, radio ads, slide shows, promo videos, podcasts, apps games, etc. We like to describe it as any “non-muisc-only production.” It’s almost anything that is not the music by itself.
What are public performance rights?
Once the media is created, publically performing the media is NOT covered under a synchronization license. Typically public performance license is obtained by the broadcasters or publishers of your media. What happens is, the broadcasters submit cue sheets to the Performance Rights Organizations who track viewership. They in-turn bill the broadcaster a percentage of advertising revenue, who then pays a percentage of the revenue back to the musical artists. Rarely is the media producer responsible for Public Performance royalties. We wrote an extensive article on Cue Sheets, Public Performance, and how it all works. Highly recommended reading for anybody who licenses music!
I accidentally purchased the wrong track, can I get a refund?
Refunds are available for individual licenses if you have not downloaded it. For purchased tracks that have been downloaded, we are unable to offer any refunds. Do don't offer refunds for subscription plans however, you may cancel your subscription at any time.
I need an invoice for my purchase. Where can I find one?
Login to your account and navigate to stockmusic.net/account/purchases. There you can see your entire purchase history, and get a copy of your invoice.
Can I add vocals and more instrumentals to a song I purchase?
No you cannot. Purchasing a track only allows you to use it to make a new piece of media. The media must be distinctly different from a pure music product. You cannot add anything new or change the track to create a new music product. However, voiceovers, fade-in and fade-out, and background use of sound effects and dialogue are all acceptable use, when synced to a media project.
What file formats does your music come in?
For music, we provide three download formats for the music you purchase – .mp3, .wav, and .aiff. For sound effects, we only provide .wav files. All your music can be accessed in your download page after you make a purchse.
What is the bit-coding rate of your music?
For purchased tracks, our encoding is as follows: .mp3: 320 kbps .wav and .aiff: either 16 or 24 bit, 44100 Hz. The demo .mp3 files are encoded with 120 kbps and are encoded with our word-mark.
How long is the music I license available for download on your site?
Your purchased tracks and sound effects will be available forever. As long as we stay in business, you will have access to your tracks.
Royalty Free Music
What is Royalty Free Music?
“Royalty Free Music” comes from music libraries that offer a one-time sync (short for "synchronization") fee that gives you usage rights for life. Royalty Free means you will never be charged an additional fee for synch rights, no matter how many times you use the music, where you distribute it, no matter how many projects you use it in. There is no expiration to a royalty free synchronization license, so it never has to be renewed. Our Media Producers License offers a very permissive royalty free music license. Come check it out!
Am I covered for broadcast and commercial use?
Yes. Your license covers broadcast, theatrical, and commercial use with NO LIMITS on project budget or advertising spend.
Are tracks cleared for use and monetization on video platforms like YouTube, Instagram, Facebook, and Twitch?
Yes, all music purchased with a Sync License is fully covered for use on all social media and video platforms, and in as many projects or videos as you like.
Can I add voiceover, add sound effects, fade-in, fade-out your music?
Yes. As long as it accompanies another form of media and you do not alter the underlying composition. It is however forbidden to create a new pure music product by copying, sampling, remastering or any other form of duplication. The finished product must be synced to a media production.
Do we need to give the artist credit? Do we need to give attribution to stockmusic.net on our production?
There are no requirements to give the artist or stockmusic.net attribution. Of course, every artist loves to see their work in production, so don’t be shy to give them a shout out. The same goes for us. We love seeing music from our library in action. Feel free to tag us if you share it anywhere on social media. If you do, please contact us and let us know about it. You may end up getting some free promotion from us.