Frequently Asked Questions


  • What forms of payment do you accept?

    We accept PayPal and all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

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  • How do I get a Cue Sheet?

    All cue sheet information is available on your Download Page.

    Just login and navigate to your purchased products. There you will find a link next to your licensed music that says "Cue Sheet Info".

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  • What are cue sheets?

    A cue sheet contains details of all the music and how it's used in a media production. It is distributed to Performing Rights Organizations (PROS). The PROs will use this information to identify which composers and publishers should receive performance royalties. If you need to learn more, we wrote a comprehensive guide on how Cue Sheets and Performance Rights Organizations work. Please let us know what you think!

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  • Is the license transferrable to my clients?

    Absolutely! You are welcome to sub-license your created media to a client in a complete media production.

    Take into consideration that your client will not have the right to create new media with the music.

    As long as you maintain a subscription or purchased an individual license, you the creator can continue using the music in future client projects.

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  • What happens if I receive a YouTube claim?

    Buying licensed music from us means you are 100% guaranteed usage rights on YouTube, Vimeo, Instagram, and all other Internet video platforms.

    However, because platforms like YouTube use automated systems to identify piracy, there’s always potential for mistakes in their attempts to identify copyrighted material. Thankfully, the potential for this is extremely rare.

    If you do happen to receive a claim from YouTube, disputing the claim is very easy.

    When responding to the YouTube claim simply write, "I have purchased a royalty free music license from, and can provide documentation if necessary.”

    99% of the time this is all that’s needed to lift the claim, but if you have any other issues please contact us at

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  • What are synchronization (sync) rights?

    "Sync" Rights, short for "synchronization", permit a media producer to use copyrighted audio in a media production. A media production can be but is not limited to, TV, film, advertisements and commercials, radio ads, slide shows, promo videos, podcasts, apps games, etc.

    We like to describe it as any “non-muisc-only production.” It’s almost anything that is not the music by itself.

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  • What are public performance rights?

    Once the media is created, publically performing the media is NOT covered under a synchronization license.

    Typically public performance license is obtained by the broadcasters or publishers of your media. What happens is, the broadcasters submit cue sheets to the Performance Rights Organizations who track viewership. They in-turn bill the broadcaster a percentage of advertising revenue, who then pays a percentage of the revenue back to the musical artists.

    Rarely is the media producer responsible for Public Performance royalties.

    We wrote an extensive article on Cue Sheets, Public Performance, and how it all works. Highly recommended reading for anybody who licenses music.

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  • I accidentally purchased the wrong track, can I get a refund?

    Refunds are available for individual licenses if you have not downloaded it. For purchased tracks that have been downloaded, we are unable to offer any refunds.

    Though we do not offer refunds for subscription plans, you still have the option of canceling your subscription at any time.

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  • I need an invoice for my purchase. Where can I find one?

    Login to your account and navigate to

    There you can see your entire purchase history, and get a copy of your invoice.

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  • Can I add vocals and more instrumentals to a song I purchase?

    You cannot use our music to create a new music track.

    Purchasing a license only allows you to use the music to make a new piece of media. The media must be distinctly different from a pure music product. You cannot add anything new or change the track to create a new music product.

    However, voiceovers, fade-in and fade-out, and background use of sound effects and dialogue are all acceptable use, when synced to a media project.

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  • What file formats does your music come in?

    For music, we provide three formats for the music you purchase – 320k .mp3, .wav, and .aiff.   For sound effects, we only provide .wav files.

    All your music can be accessed in your download page after you make a purchse.

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  • What is the bit-coding rate of your music?

    For purchased tracks, our encoding is as follows: .mp3: 320 kbps .wav and .aiff: either 16 or 24 bit, 44100 Hz.

    The demo .mp3 files are encoded with 120 kbps and are encoded with our word-mark.

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  • Will I be able to download the music I purchased any time I want?

    Your purchased tracks and sound effects will be available forever. As long as we stay in business, you will have access to your tracks.

    Each track you purchase from is available to you anytime you want. So long as we stay in business, you will have access to your tracks 24/7.

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Royalty Free Music

  • What is Royalty Free Music?

    “Royalty Free Music” comes from music libraries that offer a one-time sync (short for "synchronization") fee that allows you usage rights for life.

    Royalty Free means you will never be charged an additional fee for synch rights, no matter how many times you use the music, where you distribute it, and regardless of how many projects you use it in.

    There is no expiration to a royalty free synchronization license, so it never has to be renewed. Our Media Producers License offers a very permissive royalty free music license.

    If you need additional information or clarifications, just send us an email about your concerns.

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  • How do subscription licenses work?

    As a paid subscriber, you're free to download and use as many music and sound effect tracks as you like.

    Keep in mind though that only the audio used while you're subscribed is covered under our Media Producers Sync License. The media produced while subscribed will be licensed forever, even if you transfer it to a client.

    Once unsubscribed, your created media will stay licensed forever but any future projects you create with our music will not be licensed.

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  • What happens when I unsubscribe?

    All media you created while subscribed will be licensed forever, even if you transfer to a client.

    After you unsubscribe, you can no longer use our music or sound effects in any future projects.

    You no longer own the sync rights to any audio obtained under the subscription plan.

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  • Can I cancel my subscription anytime?

    Of course you can!

    You will stay subscribed through the end of your current term, but will not be billed on the next billing cycle.

    Keep in mind that after your plan ends, all tracks downloaded are no longer licensed to be used in future projects.

    Also, we do not offer refunds for the remainder of your subscription period after cancellation.

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  • What if I need to use your music after I unsubscribe?

    No problem, you can either simply re-subscribe or purchase an individual license.

    Individual licenses are good forever and can be used in as many productions as you like.

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  • Does the subscription include public performance rights?

    No. If you need a Public Performance license, you need to purchase an individual license.

    Public Performance rights are for retail, restaurant, gym studio, concert hall, on-hold system or anywhere you need to play the music. When you add to cart, you will be asked which license you need.

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  • Am I covered for broadcast and commercial use?

    Yes. Your license covers broadcast, theatrical, and commercial use with NO LIMITS on project budget or advertising spend.

    Are tracks on cleared for use and monetization on video platforms like YouTube, Instagram, Facebook, and Twitch?

    Yes, our media producers (sync) license covers all commercial use

    All music purchased through comes with a Sync License and is fully covered for use on all social media and video platforms, TV, film, radio, and more. Furthermore, you may use it in as many projects or videos as you like.

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  • Are tracks cleared for use and monetization on video platforms like YouTube, Instagram, Facebook, and Twitch?

    Yes, all music purchased with a Sync License is fully covered for use on all social media and video platforms, and in as many projects or videos as you like.

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Usage Rights

  • Can I add voiceover, add sound effects, fade-in, fade-out your music?

    Yes, of course!

    So long as it accompanies another form of media and you do not alter the underlying composition in any way, it is absolutely okay.

    Keep in mind however that it is forbidden to create a new pure music product by copying, sampling, remastering, or any other form of duplication of the original music you purchased off The finished product must be synced to a media production that is separate and unique from the music itself.

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  • Do we need to give the artist credit? Do we need to give attribution to on our production?

    There are no requirements to give the artist or attribution.

    But of course, every artist loves to see their work in production, so don’t be shy to give them a shout out.

    The same goes for us.

    We love seeing music from our library in action. Feel free to tag us if you share it anywhere on social media. If you do, please contact us and let us know about it. You may end up getting some free promotion from us.

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