Frequently Asked Questions

A knowledge base of our most common questions

Billing

  • What forms of payment do you accept?

    We accept all major credit cards and PayPal. The credit cards we accept are Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

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  • Can I use PayPal for a subscription plan?

    Unfortunately no. At this time we can only accept credit cards for subscription plans.

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  • Do you accept BitCoin, Ethereum or any other form of cryptocurrency?

    At this time we do not accept any form of cryptocurrency. This is something we are considering for the near future. Do you want us to accept cryptocurrency? If so, please tell us! The more people who request this, the quicker we will build it!

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  • What are credits? Why would I purchase them?

    Credits are a fantastic way to streamline the checkout process, but can also save you money…up to 60%. Standard stockmusic credits never expire. They can be purchased at any time and are a great alternative to paying for music with a credit card or Paypal. A menu of our credit packages can be found on our pricing page.

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  • Can I use credits to purchase a collection?

    Absolutely. Credits are like cash and can be used to purchase tracks, sound effects, collections. Unfortunately, we don't support purchasing libraries with credits. Libraries are already heavily discounted.

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  • Can I use credits to purchase sound effects?

    Yes! You can use credits to purchase sound effects as well as music tracks, and collections.

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  • Can I use credits to purchase a library?

    Nope, sorry. Libraries are already heavily discounted, as low as $1 per track! Adding further discounts to libraries did not make sense financially, so we disabled that ability.

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  • What are the differences between "standard credits" and "subscription credits"?

    Standard credits never expire. Subscription credits expire every month. As long as you are still subscribed to your plan, your subscription credits will reset to your plan level. Aside from that, there is no difference! Both subscription credits and standard credits can be redeemed for music, sound effects and collection licenses. If you have both types of credits in your account, we will deduct from your subscription credits first, preserving the never-expiring credits for last.

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  • The information on my invoice is wrong, how can I change it?

    If you notice a discrepancy in an invoice, first make sure the information in your account is up to date. Your info in the invoice is "live" and will update all your invoices if you edit it. If there is something else wrong, please contact us and we will get it resolved as quickly as possible.

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General

  • Can I sell my music or sounds effects on stockmusic.net?

    We are always looking for new artists to join our library. To be considered, please visit the stockmusic.net artist's portal at myhiptunes.com. There you can learn more about how it works and submit samples for our acceptance team to evaluate.

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  • Can I use my purchased music on YouTube, Vimeo or other Internet video platforms?

    Yes! If you purchased our Media Producers license, you are fully covered to use the music, synced to your video production, on all internet video platforms. We wrote an article about this on our blog here!

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  • YouTube flagged my video for music copyright infringement. What's the deal?

    With licensed music from us you are 100% guaranteed usage rights on YouTube, Vimeo and all Internet video platforms. But sometimes YouTube Content ID will flag your content for copyright infringement. We highly recommend you dispute the claim by stating "I have purchased a royalty free music license from stockmusic.net. I can provide documentation if necessary." You might need to provide your stockmusic.net license and invoice and it will be taken care of. We wrote an in-depth article on YouTube's ContentID here. If you have more questions, please contact us.

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  • I found a problem with your site. Can you fix it?

    Oh no! If you see an error or something that looks broken and out of place, please email us at contact@stockmusic.net. We are dedicated to providing the best stock music experience available. Fixing bugs are a very high priority to us.

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  • What usage rights come with the music I purchase?

    For more detailed information, please see our license page.

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  • How do I get a Cue Sheet?

    All cue sheet information is available on your Download Page. Just login and navigate to your purchased products. There you will find a link next to your licensed music that says "Cue Sheet Info".

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  • What are cue sheets?

    A cue sheet contains details of all the music and how it's used in a media production. It is distributed to Performing Rights Organizations (PROS). The PROs will use this information to identify which composers and publishers should receive performance royalties. If you need to learn more, we wrote a comprehensive guide on how Cue Sheets and Performance Rights Organizations work. Please let us know what you think!

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  • Does your library participate in YouTube‘s ContentID?

    No. We do not submit audio signatures to YouTube’s ContentID.

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  • How often do you add new music to your library?

    New music is reviewed and added weekly. At the time of this writing, we are adding about 50 new music tracks every month. The rate changes often and depends on demand, and the volume of new music our artists submit to us.

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  • Do we need to give the artist credit? Do we need to give attribution to stockmusic.net on our production?

    There are no requirements to give the artist or stockmusic.net attribution. Of course, every artist loves to see their work in production, so don’t be shy to give them a shout out. The same goes for us. We love seeing music from our library in action. Feel free to tag us if you share it anywhere on social media. If you do, please contact us and let us know about it. You may end up getting some free promotion from us.

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Licensing

  • What licenses do you offer?

    We have three main types of licenses: Media Producers License, for syncing audio to a media production. An Audio Only LIcense formally known as our "Public Performance" license. And various Extended Licenses, used for distributiong just the music.

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  • When is Extended licensing needed? What is it for?

    Use Extended Licensing if you need to distribute the music itself, not synced with a media production. Typical examples are promoting a soundtrack CD, creating a branded holiday CD for your company, church or non-profit, or perhaps selling an accompaniment CD to your guided meditation classes. Every extended distribution deal is different. You may select our pre-packaged licenses during checkout, or we recommend just calling and speak to one of our representatives. We would be happy to create a custom license to fit your use case best. Most of the time you can save some money when you contact us directly.

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  • What is the difference between your “Media Producers License” and your “Audio Only LIcense”?

    The Media Producers license is used for syncing music to a media production. “Media” in this case means any “non-music-only” production, like video, commercial, podcast, TV, apps, games, etc. The Audio Only license, formally known as "Public Performance License" is used for presenting the music in an audio-only presentation. Classic examples for this are restaurant and retail streaming and on-hold systems. When using this license, you should never be obligated to pay Public Performance royalties.

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  • Is the stockmusic.net license good anywhere in the world?

    Yes, our synchronization licenses are good in every country in the world. However please note that when it comes to Public Performance, laws may differ around the world. Check with your local Performance Rights Organization to get clear details on your country's laws before you distribute your media to the public.

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  • How long is my license valid?

    Our royalty free synchronization (sync) licenses are good for perpetuity. They never expire.

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  • If I am making a video for a client, does my license transfer to that client when I hand off the video?

    Absolutely! This is our most common use case. You are welcome to pass the license on to a client in a complete media production. Your client does not have the sync rights to create new media with the music. They must only use the music in the media that you created for them. You the purchaser of the synchronization license still own that license and can create new media with that license.

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  • Can I get exclusive rights to the music I license on your site?

    With our e-commerce system, you cannot get exclusive rights. However, if you would like to see if it’s possible, call us! We can work with the copyright holders to determine the music is available for exclusive licensing, and if so find a price that works for everybody. This is not always possible. Our library is non-exclusive, which gives the artists the freedom to submit and sell their music through other channels. We would have to see how widely distributed the music is, and if there are other non-exclusive placements first. We have done this in the past, and if you need such a license, just call us! This type of work is always a fun project for us.

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  • Is there an additional cost for use in paid or branded advertising?

    No way! You can use our music in any commercial, TV, radio, the Internet, or any other branded content with no additional licensing or extra charges! However, please remember to submit a Cue sheet with your media!

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  • Why are my videos getting copyright claims?

    This happens because of YouTube’s famous Content ID system. It seems like YouTube has taken the stance “Flag Everything Immediately”. This is a serious issue that plagues the entire music industry. Every music library has this issue, even the ones who claim “we never get flagged on YouTube”. There are many reasons why your video was flagged. Content ID is an automated system that errors on the “flag” side. YouTube has no way to know how you acquired the music that backs your video. The flag always comes from a third party. It’s completely out of our control that YouTube allows any third party to submit a copyright claim. All that being said, if your video gets flagged, just contact us with a screenshot of the claimant info. We will attempt to contact them on your behalf. At the same time, please dispute the claim! We 100% guarantee that you have the rights to use our music. If you dispute the claim, it improves the chances that it will get released quicker. It also sends a clear signal to YouTube that this process is inefficient! We wrote a comprehensive article on this situation and ContentID. It also provides clear instructions on how to dispute these claims.

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  • What is YouTube Content ID?

    ContentID is an automated system managed by YouTube (a.k.a. Google) that sonically scans YouTube videos for audio copyright infringement. It’s fully automated and often makes mistakes. For more information, read YouTubes explaniation of what ContentID is.

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  • How do I get the copyright claim dropped? How do I submit a dispute to YouTube?

    We wrote an extensive article on YouTube's ContentID system, including a step by step guide on how to dispute copyright claims.

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  • What are synchronization (sync) rights?

    Sync Rights permit a media producer to use copyrighted audio in a media production. A media production can be but is not limited to, TV, film, advertisements and commercials, radio ads, slide shows, promo videos, podcasts, apps games, etc. We like to describe it as any “non-muisc-only production.” It’s almost anything that is not the music by itself.

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  • What are public performance rights?

    Once the media is created, publically performing the media is NOT covered under a synchronization license. Typically public performance license is obtained by the broadcasters or publishers of your media. What happens is, the broadcasters submit cue sheets to the Performance Rights Organizations who track viewership. They in-turn bill the broadcaster a percentage of advertising revenue, who then pays a percentage of the revenue back to the musical artists. Rarely is the media producer responsible for Public Performance royalties. We wrote an extensive article on Cue Sheets, Public Performance, and how it all works. Highly recommended reading for anybody who licenses music!

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Musicians

  • Can I sell my music or sound effects on stockmusic.net?

    We are always looking for new talented artists to join our library. For more details check out our artists portal at myhiptunes.com. There you can learn about how it works, and submit samples for our acceptance team to hear. If they think your material would be a good fit for our library, we will contact you with a contract to review. Please understand that getting signed by us is competitive and can take a long time. We currently have a 6 to 8 month wait for new submissions to get evaluated.

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  • What are the requirements to contribute my music to your library?

    First, you have to apply to be a contributing artist to our library. Acceptance is competitive. Your material has to be reviewed by our acceptance team and accepted. If your material would make a good addition to our library, they will send you our Non-exclusive representation contract for your review. The only way to apply is through our portal at myhiptunes.com.

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  • How do I apply?

    Just head over to myhiptunes.com. There you can learn about how it works, and submit your best material for our admissions team to review.

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  • How long does it take to get a response?

    Currently, we have a large backlog of new artists. It can take 6 months to 1 year before you hear back from us.

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  • Do you let any artist become a contributing artist?

    Nope. We strive to keep the quality bar high. Therefore, you must apply and submit your material for our review before you get accepted. At this time, we are only admitting the top 10% of artists into our library.

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My Music

  • How do I download my purchased music?

    Just login and navigate to your account area. There you can search your purchased music a variety of ways. Just start typing in the search box or click on a column header to sort and narrow down your purchased items.

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  • I need an invoice for my purchase. Where can I find one?

    Login to your account and navigate to stockmusic.net/account/purchases. There you can see your entire purchase history, and get a copy of your invoice.

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  • I accidentally purchased a track I don't want. Can I get a refund?

    Please don't download the track! If you purchased the wrong track accidentally we will happily refund you but only if you haven't downloaded it yet! Once the track is downloaded once, we cannot offer a refund.

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  • I purchased music but it still has the stockmusic.net voice-over. How do I remove it?

    Oops! You probably downloaded the demo mp3 by accident. Instead, navigate to your account download page. There you can download a .wav, .mp3 or .aiff version of your track, without the word-mark.

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  • Do I own the music I purchase?

    No you do not. Nor do you own the copyright to the music. Purchasing a sync license just gives you the right to use that music for the purposes outlined in the license you bought.

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  • Can I add vocals and more instrumentals to a song I purchase?

    No you cannot. Purchasing a track only allows you to use it to make a new piece of media. The media must be distinctly different from a pure music product. You cannot add anything new or change the track to create a new music product. However, voiceovers, fade-in and fade-out, and background use of sound effects and dialogue are all acceptable use, when synced to a media project.

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  • What file formats does your music come in?

    For music, we provide three download formats for the music you purchase – .mp3, .wav, and .aiff.   For sound effects, we only provide .wav files. All your music can be accessed in your download page after you make a purchse.

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  • What is the bit-coding rate of your music?

    For purchased tracks, our encoding is as follows: .mp3: 320 kbps .wav and .aiff: either 16 or 24 bit, 44100 Hz. The demo .mp3 files are encoded with 120 kbps and are encoded with our word-mark.

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  • How long is the music I license available for download on your site?

    Your purchased tracks and sound effects will be available forever. As long as we stay in business, you will have access to your tracks.

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Royalty Free Music

  • What is Royalty Free Music?

    “Royalty Free Music” comes from music libraries that offer a one-time sync (short for "synchronization") fee that gives you usage rights for life. Royalty Free means you will never be charged an additional fee for synch rights, no matter how many times you use the music, where you distribute it, no matter how many projects you use it in. There is no expiration to a royalty free synchronization license, so it never has to be renewed. Our Media Producers License offers a very permissive royalty free music license. Come check it out!

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Subscriptions

  • What license does subscription music come with?

    You get to choose from either our Media Producers “Blanket” License or our Audio only license. Our subscription program does not add any restrictions to license terms.

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  • What usage limitations are there with music purchased under a subscription?

    The usage limitations are defined in our license page. There are no additional limitations when purchasing music under a subscription plan. In general terms, you get full usage rights for life, as long as you don’t create a new music-only product, or try to re-sale or re-license the music itself. You can use the music in as many media projects as you like, for as long as you like, with an unlimited amount of distribution.

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  • Does the subscription plan include your entire library?

    Yes! We don’t have a “subscription only” library. Your subscription comes with our full catalog of music and sound effects, including all new additions added while you are a subscribing member.

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  • How much does a subscription cost?

    We offer three tiers, and each tier has monthly and yearly pricing. Check out our pricing page for full details.

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  • Do you have to purchase a subscription to get a single music license?

    Of course not! You can purchase a single track or a standard-credits package at any time. Standard credits are credits that never expire and don’t have a recurring billing plan. Learn more on our pricing page.

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  • Can I cancel at any time?

    Yes!

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  • How do I cancel my membership?

    Simply log in and go to Subscriptions under your account (/account/subscription). There will you see a “cancel” button. Just click! You will have access to all remaining subscription credits through the end of your billing cycle. Your account will no longer auto-renew at its regular time. At any time, if you wish to resume your plan, just click on “Resume Plan”. This will cause your card to be billed at it’s regular renewal time, and new subscription credits will be added to your account.

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  • Do you offer refunds?

    If you contact us within 15 days of subscribing, and don’t use any of your subscription credits, we will gladly offer you a refund. Please check your account regularly for renewal notices. We send out reminder emails two or three days before your card gets charged. Remember to check your spam folder!

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  • Is my license still valid after my subscription ends?

    Absolutely! Our license is good for perpetuity. It never expires even after you cancel your subscription.

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  • If I use up my monthly credits, can I still purchase music? How?

    Yes, it’s simple. You need to purchase the difference in credits with our standard credit packages. For example, suppose you have 30 subscription credits left in your monthly balance but need a track that costs 40 credits. Just purchase 10 standard credits from here. The combined balance will be 40 credits, which can be applied to acquire your music license.

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  • Do music licenses purchased under a subscription plan ever expire?

    Nope! Our music sync licenses are good forever!

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  • Can I use previously purchased music after my subscription expires?

    Yes! The sync (short for synchronization) rights are yours forever.

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  • How do I pay for a subscription?

    Navigate to /pricing Select the plan that best fits your needs. A popup will ask for your credit card info. Your card will be billed monthly or yearly for the amount of your plan. Note: For security, we don’t store your card info on our servers. We use Stripe to handle our recurring billing. You don’t need to worry about data leaks on the stockmusic.net systems.

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  • Do my credits roll over each month?

    Nope. Every month your subscription credit balance will reset to your plan's level.

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  • I have existing credits in my account, what happens to those when I subscribe?

    You keep them! For purchasing, the combined total of credits should just appear as one credit balance. Internally we track standard credits separate from subscription credits. Only your subscription credits reset each month. When you purchase, subscription credits are deducted from your account first, saving your non-expiring, standard credits for last.

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  • Does the subscription renew automatically?

    Yes. If you wish to cancel auto renewal, login to stockmusic and click “cancel” next to your plan. You won’t be charged at your next billing cycle. At that time, you will lose all your subscription credits.

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  • Can I get a notification before I get auto billed?

    Yes! This happens automatically. The system sends reminder emails two days before you will be billed. Remember to check your email and spam filter!

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  • I forgot to cancel my subscription, now I was just charged! Can I get a refund?

    Sure! You have 15 days from your billing date to get a refund. Also, you must not use any of your subscription credits during that time.

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  • How can I change the payment period of my subscription plan? Yearly to monthly, change monthly payments to yearly?

    Unfortunately, the technical issues to support switching billing peroids became immense! Instead of making a mistake, we decided to simply not support this migration. The good news is, there is a simple solution. All you have to do is cancel your current plan. Once your current term is up, just re-subscribe to the billing cycle that best suits you. If for some reason you need this ASAP, just contact us. We can use our ninja skills to force this process quickly. It will just take a little manual finessing and we are happy to help.

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Usage Rights

  • Can I use your music licenses for my podcast or radio show?

    Yes. Our Media Producers License is made for podcasting and radio production. It can be used for both in production and in commercial use.

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  • Can I use this music on YouTube?

    Yes. Our music license can be used on Youtube productions. It is also good for use on Vimeo, facebook and any other Internet video service.

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  • Can I use your music in adult-themed productions?

    Yes! We allow our music to be used in all types of productions, including adult videos, as long as they do not break your country, city, or state laws. However, If we discover that our music is being used in a production that is illegal or suspicious in your country, we will issue a take down notice and report it to your local authorties.

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  • Can I use these licenses for commercial or promotional advertisements?

    Yes. Please do!

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  • Can I use these music licenses in a feature film or nationally broadcast TV show?

    Yes. Please remember to fill out and submit your cue sheets!

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  • Can I voice over, add sound effects, fade in / fade out your music?

    Yes. As long as it accompanies another form of media and you do not alter the underlying composition. It is however forbidden to create a new pure music product by copying, sampling, remastering or any other form of duplication. The finished product must be synced to a media production.

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  • Can I use my license for more than one production?

    Yes. This is part of what "Royalty Free Music" means. Our licenses are yours to use forever. We want you to create as many productions as you can with our music.

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  • Can I monetize my video if I use your music?

    Yes! Please do. There is no extra charge either.

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